Contact / Support
Support for billing, refunds, account access, and hosted-session credits.
Protocol15 is browser-based hosted software for live team simulation sessions. Purchases provide digital hosted-session credits to the buyer's host account after payment confirmation. No physical goods are shipped.
Why teams use it
Each page gives the same product a specific context: who runs the session, what participants do, and what the reveal gives back to the room.
For support, billing questions, refund requests, or account issues, contact support@protocol15.com. For sign-in or account-access issues, contact auth@protocol15.com.
Protocol15 is browser-based hosted team simulation software. Hosts buy digital session credits; participants join free by link or code and never see checkout.
Paid checkout is disabled until Lemon Squeezy approval is complete. When checkout opens, credits are granted after payment confirmation and refund requests follow the Refund Policy.
How a session runs
Protocol 15 keeps the mechanics light so the host can focus on the room: who speaks up, what the team prioritizes, where assumptions clash, and why the final ranking changed.
Step 1
Choose a scenario, create the session, and share the join link.
Step 2
Participants debate priorities and lock a shared survival ranking.
Step 3
Scores and guide comparisons give the host concrete discussion material.
Next path
Participants join free. No accounts or downloads.
Protocol 15