Refund Policy
How cancellations, renewals, billing errors, and refund requests work for Protocol15 paid subscriptions and purchases.
This Refund Policy explains how cancellations, renewals, and refund requests work for paid Protocol15 subscriptions and purchases.
Protocol15 is a hosted team decision-making and survival-simulation platform for facilitators, educators, team leads, and organizations. Paid access may be provided through subscription plans, one-time purchases, or other paid offerings shown at checkout.
01
You may cancel a paid subscription before its next renewal date. Cancellation stops future renewal charges, but it does not automatically refund charges that have already been processed.
Unless otherwise stated at checkout, when you cancel a subscription, your paid access continues until the end of the current billing period.
02
Subscription plans renew automatically unless canceled before the renewal date. The renewal terms, billing period, and price will be shown at checkout or in the relevant billing flow before purchase.
03
Unless required by applicable law or expressly stated otherwise at checkout, fees already paid are generally non-refundable. This includes partially used billing periods, unused session capacity, or a decision not to continue using the service during a paid period.
This policy is designed to protect against abuse while still allowing fair handling of genuine billing issues.
04
Protocol15 may consider refund requests in limited cases, including:
Submitting a refund request does not guarantee that a refund will be granted. Each request is reviewed based on the facts of the case, account activity, payment records, and applicable legal requirements.
05
To request a refund, contact support@protocol15.com and include:
If payments are processed by Paddle as Merchant of Record, Paddle may also handle payment support, invoices, tax documentation, chargebacks, and refund processing. You may be directed to Paddle support where appropriate.
06
Protocol15 may use Paddle to process payments, subscriptions, taxes, invoices, and related billing operations. Where Paddle acts as Merchant of Record, Paddle buyer terms and checkout terms may also apply to your purchase.
07
If you believe a charge is incorrect, contact support@protocol15.com first so Protocol15 can review the issue. Filing a chargeback without first contacting support may delay resolution and may affect account access while the dispute is reviewed.
08
Protocol15 may update this Refund Policy from time to time. The updated version will be posted on this page with a revised effective date.
09
Nothing in this Refund Policy limits any mandatory consumer rights or other rights that cannot be excluded under applicable law.
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