Refund Policy

Ilya Vaiman, a sole proprietor trading as Protocol15 operates the Protocol15 service. For service questions or refund requests, contact support@protocol15.com.

Lemon Squeezy acts as Merchant of Record for self-serve purchases and handles checkout, payment processing, taxes, receipts, and applicable buyer-facing payment terms.

Launch session packs are prepaid credits, not recurring plans. They do not renew automatically in the self-serve launch model.

If Protocol15 later offers a recurring or custom billing arrangement, the purchase terms for that arrangement will be shown before purchase or stated in the written agreement.

Paid credits are valid for 12 months unless checkout, applicable law, or a separate written agreement says otherwise.

Unless required by applicable law or expressly stated otherwise at checkout, fees already paid are generally non-refundable once credits are used. Unused paid credits may be refunded or removed only under this policy, applicable law, or written approval from Protocol15.

This policy is designed to protect against abuse while still allowing fair handling of genuine billing issues.

Protocol15 may consider refund requests in limited cases, including:

Submitting a refund request does not guarantee that a refund will be granted. Each request is reviewed based on the facts of the case, account activity, payment records, and applicable legal requirements.

To request a refund, contact support@protocol15.com and include:

Lemon Squeezy processes self-serve purchases as Merchant of Record. Checkout shows the applicable payment-support and refund terms before an order is placed.

Free Demo is available now. Session packs are one-time purchases, not subscriptions. Lemon Squeezy processes self-serve purchases as Merchant of Record and shows payment methods, taxes, receipts, refund terms, and other buyer terms before an order is placed. Enterprise, custom, or offline agreements may use separate payment terms stated before purchase or in the written agreement.

If you believe a charge is incorrect, contact support@protocol15.com first so Protocol15 can review the issue. Filing a chargeback without first contacting support may delay resolution and may affect account access while the dispute is reviewed.

Protocol15 may update this Refund Policy from time to time. The updated version will be posted on this page with a revised effective date.

Nothing in this Refund Policy limits any mandatory consumer rights or other rights that cannot be excluded under applicable law.